Passfeed’s Return & Refund Policy
Last Updated: May 7th, 2020
Passfeed makes every effort to ensure customer satisfaction. We want our customers to be happy with their
purchase. If you’d like to return an item or request a refund, please contact us and we will try to make
the matter right for you.
Place your request for a return or a refund on our app within 30 days of the date of delivery. You’ll be
given instructions on how to return your order and/or request a refund. If, for some reason, an item
does not arrive, place your refund request on our app within 30 days of the most recent estimated date
of delivery. We have no obligation to consider requests placed outside of these timeframes.
- I changed my mind/No longer want my order - If you wish to cancel an order and it's already processed and/or already shipped, then place your return request and/or refund request on our app once your order is delivered or the estimated arrival date has passed.
- This is not what I ordered - If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you may be eligible for a refund. We may request some evidence of the issue - usually just a photo or two - and you may be required to return the item.
- Return and refund requests should be placed from within the app - locate the item in your order history and tap the "Service" button next to the item and to enter the reason for and submit your return and/or refund request.
After your order is placed, Passfeed will not consider refund requests unless the latest estimated arrival date has passed or the item has arrived and it is incorrect or damaged.
- Return of Funds - after Passfeed approves a cancellation or refund and (in some cases) requires the return of the item, Passfeed will return or credit the amount of the purchase and the standard shipping fees. Customers may be responsible for return shipping fees. If you used PayLater for your purchase, the refund will be applied to your PayLater account, not be issued to your original payment method. Any fees for special or expedited shipping will not be refunded and (as described above) the customer may be responsible for return shipping fees.
Passfeed reserves the right to:
This Policy may be updated from time to time.